“You can’t sell from an empty wagon”, said Bob Nichols, the owner of Allied Refrigeration in Long Beach, CA told me when I was a young sales engineer at Johnson Controls. It was 1989 and I was blown away with this distributor’s high value, high service model. Bob passed in 2012, but his words stuck with me.
Thirty years later, as I get to make decisions with our leadership team about how to service customers, it is clear to me that being a hybrid manufactures rep and commercial HVAC distributor works. We increased our on-hand inventory over $1M as supply chain disruptions ran up the lead-times for products. It turned out to be a great idea to buffer longer lead-times with real on-hand products. We are selling more of nearly all of our products because we actually have it.
Thanks for the tip 33 years ago Bob!
#hvac #supplychain #customerservice